Privacy Policy

Soneax 

Effective Date: March 7, 2025

At Soneax, protecting your privacy is a priority. This policy explains how we collect, use, and safeguard your personal information when you visit our website or place an order with us. By using our site, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly when you:

•       Place an order on our website

•       Create a customer account

•       Subscribe to our newsletter

•       Contact our customer support team

This information may include:

•       Full name and email address

•       Shipping and billing address

•       Payment information (processed securely via third-party providers)

•       Any other details required to process your order

2. How We Use Your Information

Your information is used solely to provide you with the best possible experience:

•       To process, fulfil, and ship your orders

•       To send order confirmations and shipping notifications

•       To provide customer support and respond to enquiries

•       To improve our website, products, and overall service

•       To send promotional content and updates — only if you have opted in

3. Data Security

We take the security of your personal data seriously. Soneax uses secure, encrypted payment processing and applies industry-standard security measures to protect your information from unauthorised access, use, or disclosure. Sensitive data is encrypted during transmission at all times.

4. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties. Your data may be shared only when strictly necessary to fulfil your order (e.g. with our shipping carrier) or when required by applicable law.

5. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You may disable cookies at any time through your browser settings. Please note that doing so may affect certain features or functionality of our website.

6. Your Rights

Depending on your location, you may have the right to:

•       Access the personal data we hold about you

•       Request correction of inaccurate information

•       Request deletion of your personal data

•       Opt out of marketing communications at any time

To exercise any of these rights, please contact us at contact@soneax.com and we will respond within a reasonable timeframe.

7. International Customers

Soneax currently operates in the United Kingdom and is expanding internationally. If you are placing an order from outside the UK, please note that your personal data may be transferred and processed in accordance with UK data protection laws. We ensure that appropriate safeguards are in place to protect your information regardless of where it is processed.

8. Changes to This Policy

Soneax reserves the right to update this privacy policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed.

9. Contact Us

If you have any questions about this privacy policy or how your data is handled, please reach out to our team at contact@soneax.com. We aim to respond to all enquiries as quickly as possible.