Refund Policy

Soneax

Effective Date: March 7, 2025

At Soneax, your satisfaction matters. We are committed to providing a high-quality product and a transparent, fair purchasing experience. Please read our refund policy carefully before placing your order.

1. Hygiene Policy — Non-Returnable Items

As the Sonic electric toothbrush is a personal hygiene product, we are unable to accept returns once the item has been opened or used. For health and safety reasons, all sales of opened or used toothbrushes are final.

Returns will not be accepted if:

•       The product has been opened or used

•       The original packaging (box and protective sleeve) is missing or damaged

•       The product shows signs of use, scratches, or marks

2. Eligibility for a Refund

You may be eligible for a refund within 30 days of receiving your order, provided the following conditions are met:

•       The product is unused and in its original, sealed condition

•       All original packaging is intact (cardboard box and protective sleeve)

•       A valid proof of purchase or order number is provided

3. Defective or Damaged Products

If your Sonic toothbrush arrives defective or damaged, please contact us immediately upon receipt. We will offer either a full replacement or a refund at your preference — no need to return the item in this case. Please include a photo or short video showing the issue when contacting us.

4. Promotional & Bundle Offers

For orders placed under a promotional offer (e.g. Buy 2 Get 1, bundle deals), all items included in the offer must be returned together if a refund is requested. Partial returns on promotional orders will not be accepted. Refunds will only be processed once all items from the offer are received in unused, sealed condition.

5. How to Request a Refund

To initiate a refund, please follow these steps:

•       Email us at contact@soneax.com with your order number and reason for the request

•       If the item is defective, attach a photo or video showing the issue

•       Our team will respond within 48 hours with further instructions

Refunds are processed within 5–7 business days of approval and returned to your original payment method.

6. Product Variations

Soneax is committed to continuous product improvement. Minor variations between the product received and images shown on our website may occur. By placing an order, customers acknowledge and accept these potential differences.

7. Policy Updates

Soneax reserves the right to update this policy at any time. Changes will be reflected on this page and apply to all future purchases.